Overview – The role of a Manager is a critical piece of a business or organization. Unfortunately, issues arise that must be dealt with in any group. An effective manager must be prepared and not avoid situations before they become unmanageable. In this session, we deal with the keys to being proactive through effective communication and awareness to minimize issues. We will then provide the principles to successfully execute the proper steps for conflict resolution and how to have difficult conversations.

• Roadblocks to effective communication
• Active listening
• Conflict resolution
• Having difficult conversations